Customer Service

Bureau L'Entrepôt (“www.bureaulentrepot.com”) owns and operate this Website. This document governs your relationship with www.bureaulentrepot.com (“Website”). Access to and use of this Website and the products and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website. This Website may contain links to other websites (the "Linked Sites"), which are not operated by www.bureaulentrepot.com. www.bureaulentrepot.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and www.bureaulentrepot.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Our prices does not includes shipping costs, we reserve the right to adjust our shipping costs depending weight, distance and quantities needed to deliver.

Order Shipment

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order feel free to follow up with us at [email protected]

www.bureaulentrepot.com understands and respects your need for privacy. Any and all information collected at our sites will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed. Any information you give to www.bureaulentrepot.com will be held with the utmost care, and will not be used in ways that you have not consented to. If you have any questions, please don't hesitate to contact us at the numbers below.

Automatic Information

When you visit our Web site, our Web server automatically recognizes and stores the name of the domain from which you access the Internet (for example, aol.com, if you are connecting from an America Online account), the date and time you access our site, and the Internet Protocol (IP) address of the Web site from where you came. This information enables us to run site usage tools and create statistics about our site. These statistics help us to better understand how our site is being used and what we can do to make it more useful to visitors. This information is not stored in a personally-identifiable format.

Information You Provide Us

We use the information that you provide us for responding to your requests, customizing the material presented to you based on your past visits to our web site, to communicate with you, and to improve the content of our web site. The primary goal in collecting personal information is to provide you customized services, features and content, and give you an efficient personalized experience that best meets your needs.

If you choose to identify yourself by sending us an email or completing an online form, www.bureaulentrepot.com employees and business partners will have access to such information in order to contact you for customer service purposes. We also aggregate information on what pages you access. Information submitted by you, such as survey information and/or comments or feedback, may be stored in a personally-identifiable format and is used only for internal purposes and is not shared with people or organizations outside of www.bureaulentrepot.com, its subsidiaries or successors in interest, and its business partners. If we want to share your name outside this group or otherwise publicize the fact that you submitted materials or other information to us, then we will we ask your permission to use your name with the materials or other information you submitted to a particular part of this site.

Links

This site may contain links to other sites not owned or managed by www.bureaulentrepot.com. www.bureaulentrepot.com is not responsible for the privacy practices of such websites.

Use of "Cookies"

"Cookies" are small files that are placed on your hard drive that assist us in providing customized services. We may use cookies to allow you to let enter your password less frequently during a session. No other personal information is stored in this cookie.

From time to time, www.bureaulentrepot.com may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. A cookie can’t read data off your hard disk or read cookie files created by other sites. Cookies do not damage your system. We use cookies to identify which areas of the www.bureaulentrepot.com websites you have visited or customized, so the next time you visit; those pages may be readily accessible. This information may be used to personalize our services to you.

You can choose whether to accept cookies by changing the settings of your browser. You can reset your browser to refuse all cookies, or allow your browser to show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Opt Out

www.bureaulentrepot.com recognizes that users may not wish to be contacted about new or related products. www.bureaulentrepot.com allows you to opt out of any e-mail marketing that may result from use of the site. When you receive an email, you will be given instructions on how to remove yourself from that list.

Release of Information

www.bureaulentrepot.com will release any information that is required to be released by law or court order.

Security of the Information we use secure socket layer (SSL) encryption to protect the transmission of information you submit to us when you use our secure online forms. All the information you provide us through these forms is stored securely offline. If you send us an email or complete the Contact Us Form, you should know that email is not necessarily secure against interception unless you are using a security-enabled web browser.

The above policies are effective as of Nov. 30, 2007. www.bureaulentrepot.com reserves the right to change this policy at any time. The use of information that we gather now is subject to the Privacy Policy in effect at this time. Users wishing to see the changes may do so by visiting our web site privacy policy statement frequently.Click Here to see our Privacy Policy page.

Damages

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If you item(s) do arrived damaged please send photos to [email protected] and we will process an insurance claim on your behalf.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. In order to contract with www.bureaulentrepot.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. www.bureaulentrepot.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with.

This will usually be www.bureaulentrepot.com or may in some cases be a third party. Where a contract is made with a third party www.bureaulentrepot.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

We do not accept direct payment through our website. We are taking orders as they get to us and we call you as soon as possible for you to make a payment arrangement with us. We will support bank transfers, check or money order. It is also possible to pay with credit cards but it will be processed by us directly.

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

Pricing and Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

Payment

Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.